![]() ![]() NOTE: You can also contact PayPal via phone at 40 (personal or guest account holders) or 88 (business account holders) to confirm your account and assist with any specific questions regarding transactions they've processed. Locate the email in your inbox, and reach out them in order to best resolve. PayPal normally sends a notification to the email address on your PayPal account if your account changes status or experiences an issue. NOTE: You can also contact PayPal via phone at 40 (personal or guest account holders) or 88 (business account holders) to confirm your account and assist with any specific questions regarding transactions they've processed. Its free to send money to friends and family at anytime - using your debit card, bank account or PayPal balance. TIP: If you're unable to locate the email in your inbox, be sure to check your Junk/Spam folder as well. Refer to your inbox to locate the verification email PayPal sends post creating a merchant account you can confirm your merchant account using the link in that email. This is a standard process PayPal has in place after you sign up for a merchant account on their system. ![]() If the email address entered in the "Payments & Payouts" section of your event's "Manage" page is correct, you may still need to confirm the account. You can find it below the Eventbrite order number in your "Orders report". PRO TIP: The transaction number can help PayPal locate your order(s). If the "PayPal email" matches what is on record in PayPal's system for your merchant account, move to the next option. Then contact PayPal to have any funds associated with the incorrect email and merchant account routed to the correct PayPal email and merchant account. If the "PayPal email" you entered is incorrect or has a typo, write it down for reference, correct it and save your changes. Log in to your Eventbrite account and go to Payments & Payouts (on your event's Manage page). NOTE: If you receive a message that your PayPal account is invalid, limited, or restricted, reach out to them to ensure your account is able to send and receive funds on PayPal's system. This is because PayPal is unable to direct funds to the intended merchant account. TIP: It's important to verify/confirm your PayPal account after it's created-funds are returned to cardholders after a period of 30 days if the account remains unverified. Check the email address entered and feel free to reach out to PayPal directly if the email address appears to be correct and simply needs to be confirmed in their system. This is normally due to a typo in the email address entered in the Payments & Payouts section of your event's Manage page, but could be related to an unconfirmed PayPal account. ![]()
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